Reviewers of Ring on various outlets like Trustpilot have had poor experiences with customer service, while there are numerous reports of product failures shortly after purchase. Ring took a bit of a blow to its reputation in 2018, when a series of stories about hacked cameras emerged and eroded customer trust in the company. SimpliSafe has been around since 2006, which gives it a bit of an edge over Ring (which only started in 2013 as Doorbot, becoming Ring in 2014). Ring: Reputation and Customer Reviewsīoth SimpliSafe and Ring are well-known companies that have built names for themselves over time.
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